Privacy policy
Last updated: 9 June 2026
This Privacy Policy explains how Manual Planet ("we", "us", "our") collects, uses and
protects your personal data when you visit or make a purchase from manual-planet.com. We
process personal data in accordance with the UK General Data Protection Regulation (UK GDPR)
and the Data Protection Act 2018.
Data controller
Manual Planet
10 Britannia Close, Crewe, Cheshire, CW1 4UE, United Kingdom
Email: contact@manual-planet.com
1. Information we collect
- Information you provide: name, email address, billing address and order details when you
make a purchase or contact us.
- Payment information: card/payment details are processed securely by our payment providers
(e.g. Shopify Payments, PayPal). We do not store full card numbers.
- Automatically collected: device, browser, IP address and usage data via cookies and
similar technologies (e.g. Shopify analytics, Google Analytics).
2. How we use your information
- To process and deliver your orders and provide download access.
- To provide customer support and respond to your enquiries.
- To send order confirmations and, where you have consented, marketing emails.
- To detect and prevent fraud and to meet our legal obligations.
- To improve our website and services.
3. Legal bases for processing
We rely on: performance of a contract (to fulfil your order), legitimate interests (to run
and secure our business), consent (for marketing and non-essential cookies) and legal
obligation (e.g. tax and accounting records).
4. Sharing your information
We share data only with service providers who help us operate the store — for example our
ecommerce platform (Shopify), payment processors and email/delivery tools — and only as
needed to provide the service. We do not sell your personal data.
5. International transfers
Some providers may process data outside the UK. Where they do, we rely on appropriate
safeguards such as UK-approved standard contractual clauses or adequacy decisions.
6. Data retention
We keep order and transaction records for as long as required for accounting, tax and legal
purposes (typically 6 years in the UK), and other data only for as long as necessary.
7. Your rights
Under UK GDPR you have the right to access, correct, delete or restrict processing of your
data, to object to processing, to data portability, and to withdraw consent at any time. To
exercise these rights, email contact@manual-planet.com. You also have the right to complain
to the UK Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use essential cookies to operate the store and, with your consent, analytics/marketing
cookies. You can manage cookies through your browser settings or our cookie banner.
9. Changes
We may update this policy from time to time. The "last updated" date shows the latest
version.
10. Contact
Questions about your data? Email contact@manual-planet.com.